Question 1

What services does WorkWell Matters provide?

Accepted Answer

WorkWell Matters will be growing its list of online blog posts and videos around psychosocial hazards in the workplace. WorkWell Matters also offers empathetic listening sessions to help professionals unburden and navigate through their work-related challenges.

Question 2

Are Listeners certified psychologists or counsellors?

Accepted Answer

No, our Listeners are not certified psychologists or registered counsellors. We are empathetic individuals who understand professional challenges. We may recommend trained professionals, legal advisors, or appropriate government bodies to address your concerns.

Question 3

Does WorkWell Matters provide advice?

Accepted Answer

No, WorkWell Matters does not provide advice. However, we have our own personal experiences and may offer opinions, including potentially suggesting practitioners, legal advisors, government bodies and/or other trained professionals that can give you expert advice according to your circumstances. WorkWell Matters opinions must not be considered advice. Our service is focused on empathetic listening and support, a friendly ear. Please read the disclaimer at the bottom of this page.

Question 4

How are sessions conducted?

Accepted Answer

Sessions are conducted via telephone or online (via Google Meet).
Click here for a YouTube video explaining how to join a Google Meet meeting.

Question 5

How can I book a session with a WorkWell Matters Listener?

Accepted Answer

You can use the Book a Session with a Listener section to schedule a mutually convenient time. You will receive an email that includes the Google Meet link or telephone number for you to call at the scheduled time. Please use the Contact Us button if you require a session time outside of normal business hours, or have any questions.

Question 6

What can I expect during a session?

Accepted Answer

You can expect a friendly, non-judgmental conversation with an empathetic listener who will provide support, understanding, and exploring potential options with you.

Question 7

Can I change or cancel my booking?

Accepted Answer

Yes, you can reschedule or cancel your booking by using the links provided in your booking email or calendar invite. To change the session length, please cancel your original booking and reschedule a new appointment. Our refund policy can be found below.

Question 8

What payment options do you accept?

Accepted Answer

We accept Mastercard, Visa, and AMEX, powered by Stripe. Except when a refund applies, we are currently absorbing the credit card fees we pay as part of the sales transaction and for this reason, we do not accept PayPal (due to its higher fees).

Question 9

Are payments secure?

Accepted Answer

Yes! We use Stripe to manage your online payment processing securely. Information about how Stripe handles security can be found by clicking here.

Question 10

What is your refund policy?

Accepted Answer

Cancellations made greater than 3 hours of your scheduled booking:
Full refund, less our credit card provider's non-refundable fee(s), refund process initiated within 24 hours of cancelling your appointment.
(Provider's non-refundable fee is currently 1.7% + A$0.30 for Australian cards and 3.5% + A$0.30 for international cards).

Cancellations made within 3 hours of your scheduled booking:
No refund, unless a new booking is created at the same time the scheduled booking is cancelled. The refund process, if applicable, will be initiated within 24 hours after the newly booked session has physically concluded.

No-show
If you do not join the online meeting or call your Listener within ten (10) minutes after the scheduled start time, you will be considered a no-show, and no refund will be issued.

Refunds can take up to 10 business days to show up in your account.

Question 11

Are the sessions confidential?

Accepted Answer

Absolutely! All sessions are confidential unless where required or authorised by law. Our business can only thrive when we prioritise your privacy and trust.

Question 12

I don't require a session but want to support WorkWell Matters. Is this possible?

Accepted Answer

As the founder, I want to express my deepest gratitude for your interest in supporting us. This site was created out of a passion to raise awareness about psychosocial hazards and to assure individuals that they are not alone. While this mission is vital, it does not cover personal living and operational costs.

Donations: Donations can made through the bottom left 'Support Us' button, the 'Donate' button located in the Information Panel ("i" icon), or my dedicated Ko-Fi page. All donations are greatly appreciated 💖.

Advertising: Please use the Contact Us button to express your interest in advertising your company on our website.

Your support enables me to continue raising awareness and assisting employees facing workplace challenges.

Question 13

How can I provide feedback or suggestions?

Accepted Answer

Please use the our Feedback Form to provide any feedback or suggestions.

Nurturing Mental Well-being in the Workplace

The WorkWell Times

Victorian Government’s New Mental Health Regulations for Workplace Safety

Psychosocial Hazards at Work: A Comprehensive Guide For Australian Employees

Explore Our Offerings

Unsafe Workplaces Awareness

Confidential Sounding Board

Materials and Resources

Online Bookings

Frequently Asked Questions

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